Hearing Aid Troubleshooting
This hearing aid checklist can be used as a guide to checking the function of the device if any problems arise. For more specific hearing aids, the Audiologist can advise further action.
No sound
- Aid not switched on – is the battery drawer closed
- Battery insertion – is it in correctly, ensure the + on the battery matches the + on the aid
- Dead battery – replace battery
- Cracked/split/firm tubing – replace tubing
- Tubing/thin tubing blocked with wax – replace tubing/use tubing threader to clear wax
- Incorrect programme – ensure hearing aid not on telecoil programme
Intermittent sound
- Tubing twister – unblock/replace
- Tubing blocked with condensation – remove earmould from hearing aid and use puffer to blow out droplets
- Hearing aid compression over active – needs fine tuning
- Hearing aid intermittent – contact your Audiologist
- Ear hook blocked with condensation – replace hook
Hearing aid whistling
- Tubing blocked with water – use puffer to blow condensation out of tubing
- Split tubing – replace tubing
- Earmould not inserted properly in ear – reinstruction needed about insertion
- Wax in ear canal – arrange for Ear Care
- Earmould is not fitting well in ear – contact Audiologist to remake impression
- Earmould split – contact Audiologist to remake impression
Sore ears
- Earmould has sharp edges – contact Audiologist to use grinder to smooth earmould
- Earmould causing irritation – contact Audiologist to make an allergy-free coated earmould
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